All Systems Operational

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Welcome to Prendio's status page. Here you can find live and historical data regarding Prendio's uptime and performance. The Prendio team monitors and updates this page for unplanned incidents during normal hours of business. (Monday through Friday, 8:30 AM - 5:30 PM EST/EDT)

Planned maintenance and patch releases will be posted in advance.

Uptime over the past 90 days. View historical uptime.
Prendio Procure App ? Operational
90 days ago
99.92 % uptime
Today
ERP Integrations Operational
90 days ago
99.98 % uptime
Today
Punchout Integrations Operational
Infrastructure Operational
AWS ec2-us-east-1 Operational
AWS ses-us-east-1 Operational
AWS route53-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS elb-us-east-1 Operational
AWS eks-us-east-1 Operational
Google Cloud Platform Identity & Security Operational
Intuit Developer Group OAuth APIs Operational
Intuit Developer Group QuickBooks Online API Operational
Intuit Developer Group QuickBooks Payments API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 28, 2025

No incidents reported today.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
AWS service problem impact on Prendio application
Resolved - The application is stable and AWS has determined their service issues to be resolved. The Prendio team will review the situation for possible future infrastructure changes that can help mitigate the impact of similar situations.
Oct 20, 19:21 EDT
Monitoring - The Prendio team will continue to monitor for recurring issues and updates from the AWS team about their service issues from today.
Oct 20, 17:22 EDT
Update - The Prendio application is operational again. This includes the Analysis tab, which was impacted earlier in the day.
Oct 20, 17:22 EDT
Update - The Prendio application is still experiencing periods of slow responsiveness or timeouts. Amazon continues to work on corrective action - We are continuing to monitor their progress and any changes to availability for the service impacting the Prendio application.

https://health.aws.amazon.com/health/status
Oct 20, 14:44 EDT
Update - The Prendio team confirmed that the current access and responsiveness problem is related to issues with the Amazon CloudFront service. We are monitoring the related services and the corrective actions being worked on by AWS: https://health.aws.amazon.com/health/status
Oct 20, 12:30 EDT
Update - At approximately 11:58 AM EDT, the Prendio application started experiencing behaviors ranging from slow responsiveness to the display of the application being down for maintenance. The Prendio team is investigating to see if the behavior is related to the AWS service problems or a separate problem.
Oct 20, 11:59 EDT
Investigating - The Prendio team is monitoring the October 20, 2025 service problems with Amazon Web Services (AWS) for possible impacts on the Prendio application and related services. Among the known impacts:

- Users might not be able to access the Analysis tab depending on their geographic location

- Prendio and BioProcure support teams are experiencing delays in accessing attachments to emails/tickets, due to the AWS service problem's impact on the application used for ticket management

More information from Amazon regarding the service issues can be found in their Service Health Dashboard: https://health.aws.amazon.com/health/status
Oct 20, 09:30 EDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025
Prendio Maintenance and Patch Release 2.114.0
Completed - The scheduled maintenance has been completed.
Oct 16, 23:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 23:00 EDT
Scheduled - Prendio will be down for maintenance and patch release activities on Thursday, October 16, starting at 11:00 PM EDT. The expected down time is 1 hour.
Oct 16, 18:13 EDT
Oct 15, 2025
Delayed processing for ERP and Scan Upload / OCR activities
Resolved - This incident has been resolved.
Oct 15, 18:34 EDT
Monitoring - Corrective action has been taken to resolve the problem and we are monitoring.
Oct 15, 16:47 EDT
Update - We are continuing to investigate this issue.
Oct 15, 14:00 EDT
Investigating - We are aware of delays in the completion of ERP activities in Prendio. There are also impacts to Scan Upload Email and Scan Match / OCR. The Prendio team is investigating and taking corrective action.
Oct 15, 14:00 EDT
Oct 14, 2025

No incidents reported.

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